CaseCore support
CaseCore is a software platform for professional agencies. Customer case records, clients, evidence, notes, billing details, and reports remain your agency's data and are protected by workspace, role, and access controls.
CaseCore LLC
PI Agency Case Management Platform
Tyler Hall, CEO
193 Nandina Terrace
Winter Springs, FL 32708-6188
(304) 669-8770
Email and phone
For account access, billing, subscription, workspace setup, or product questions, email the CaseCore team:
Phone and business inquiries: (304) 669-8770
For the fastest response, include your agency name, the email address on the account, the page you were using, and a short description of what happened.
Book a video demo
Support scope
CaseCore support can help with account access, subscription questions, workspace setup, team invitations, forms, reports, evidence uploads, client invite links, and product questions.
CaseCore support cannot provide legal advice, investigative direction, evidence interpretation, or decisions about how an agency should handle a case.
Security and privacy
For privacy, security, or data access questions, include your agency name, account email, and a concise description of the request. Do not send evidence files or sensitive case details by email unless specifically instructed through a secure support process.
Current customers
Existing users should sign in and use agency settings, team controls, and security settings inside the product whenever possible.