Contact CaseCore

CaseCore is owned and operated by Apex Investigations & Intelligence.

For account, billing, subscription, onboarding, or technical support, contact the CaseCore team at:

support@casecoreapp.com

Phone support and business inquiries: (304) 669-8770

For the fastest response, include your agency name, the email address on the account, the page you were using, and a short description of what happened.

CaseCore support can help with account access, subscription questions, agency setup, staff invitations, forms, reports, evidence upload issues, client invite links, and product troubleshooting.

CaseCore support cannot provide legal advice, investigative direction, evidence interpretation, or decisions about how an agency should handle a case.

For privacy, security, or data access questions, include your agency name, account email, and a concise description of the request. Do not send evidence files or sensitive case details by email unless specifically instructed through a secure support process.

Existing users should sign in and use agency settings, staff controls, and security settings inside the product whenever possible.

Sign in to CaseCore