On October 16, 2026, I received an email from Tyler Hall checking in to see whether I wanted to move forward with trying out Case Core. I scheduled a time to speak with Owen on October 17, 2026.
On October 17, 2026, Owen with CaseCore called promptly and demonstrated professionalism, respect, knowledge, and honesty throughout the conversation.
That interaction alone convinced me to make the transition after using CrossTrax for the past several years. Tyler and Owen — thank you. You can be certain I will be recommending your services to others.
Customer reviews
In their own words.
The investigators and agency owners behind the reviews. Read their experiences with CaseCore, from the first conversation to the daily work.
As a private investigator and owner of Paris Investigations, I’ve found Casecoreapp easy to use and helpful for managing my business. It connects with QuickBooks and databases PIs use, offers mobile access, and includes features for process serving. Having these tools in one platform helps me stay organized and manage my cases more efficiently. Support requests are also answered quickly, which I really appreciate.
What stands out most to me is that the founder and CEO is both a police officer and a private investigator—and he built the platform himself. His firsthand experience shows in the platform and gives me confidence that he understands the needs of investigators. I’m happy to recommend Casecoreapp to other PIs and process servers.
Transformative Case Management for Modern Investigative Agencies
As the founder and lead investigator at Ed Gaon Private Investigations, my top priorities have always been thoroughness, operational security, and client satisfaction. In this industry, keeping track of active surveillance, OSINT research notes, chain of custody for evidence, and client billing across fragmented tools isn't just inefficient—it introduces real operational risk.
Switching our agency over to CaseCore has been a game-changer.
What Makes CaseCore Stand Out
- True All-in-One Connected Workspace: CaseCore seamlessly links intake requests, active case tracking, evidence management, time logging, and invoicing into a unified interface. We no longer waste time juggling spreadsheets, isolated note apps, or separate billing platforms.
- Built for the Real PI Workflow: It’s clear this system was designed specifically for modern investigative agencies. From organizing field surveillance notes to structuring entity relationships during OSINT sweeps, everything sits exactly where it should.
- Report-Ready Documentation: Generating polished, client-ready investigation summaries used to take hours. With CaseCore, converting active evidence and case notes into clean, professional reports takes minutes, allowing us to deliver results to clients faster without sacrificing quality.
- Secure Records & Audit Confidence: Maintaining a secure, bulletproof paper trail for chain of custody and client confidentiality is vital. CaseCore gives us full peace of mind with encrypted, permission-controlled case files.
The Verdict
CaseCore has significantly streamlined our agency's operations, improved our turnaround time, and elevated the overall client experience. If you run a private investigation firm and want to modernize your operations while spending less time on administrative drag and more time solving cases, CaseCore is an absolute must-have.
So far, I am impressed with the CaseCore System. The customer service is exceptional.
See how CaseCore fits your agency.
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