Terms of Service

These Terms govern access to and use of CaseCore, a software platform owned and operated by Apex Investigations & Intelligence. By creating an account, subscribing, starting a trial, accessing a demo, or using CaseCore, you agree to these Terms.

If you use CaseCore on behalf of an agency, company, or other organization, you represent that you are authorized to bind that organization to these Terms.

CaseCore is intended for lawful case management, evidence organization, reporting, scheduling, agency administration, lawful OSINT organization, and related investigative workflows. Users are responsible for complying with applicable laws, licensing requirements, contracts, court orders, data protection rules, and professional obligations.

You may use CaseCore only for your own agency operations or other authorized internal business purposes. You may not use the service to evaluate, copy, benchmark, or reproduce CaseCore for a competing product or service.

CaseCore is designed for licensed private investigators, licensed investigative agencies, and legally authorized investigative businesses. You are responsible for obtaining, maintaining, renewing, and complying with every private investigator, agency, business, security, or related license required in each state or jurisdiction where you accept clients, conduct work, advertise services, store records, or use investigative information.

During onboarding or agency administration, CaseCore may ask for an agency or investigator license number and state or jurisdiction. You represent that the information you provide is accurate and that your use of CaseCore is authorized. CaseCore does not independently verify every license, does not issue licenses, and does not grant permission to perform regulated investigative activity.

You may not create a workspace or use CaseCore to impersonate an investigator, avoid licensing requirements, perform work you are not authorized to perform, or provide investigative services in a jurisdiction where you lack required authority.

CaseCore's OSINT and Intelligence Workspace is for organizing lawful, case-related open-source research, notes, saved URLs, entities, relationships, and timeline findings. It does not scrape websites, bypass access controls, collect credentials, unlock restricted platforms, or authorize unlawful surveillance or data collection.

Users are responsible for confirming the legal basis, permissible purpose, source reliability, client authorization, and reporting context for any information they enter into the workspace.

Each agency controls the data it enters into CaseCore. Agencies are responsible for staff access, contractor access, client invite links, case content, uploaded evidence, report output, and all decisions made from information stored in the platform.

Agencies are responsible for assigning the correct roles, limiting access to authorized personnel, removing access when a user leaves or no longer needs it, and reviewing exported reports before they are shared outside the agency.

Access to CaseCore may require a paid subscription. New subscriptions may include a free trial period. Unless canceled before the trial ends, the selected subscription may begin billing automatically through the payment provider.

Subscription plans may include limits on users, storage, forms, AI features, client portal access, or other usage. CaseCore may restrict access or staff invitations when plan limits are reached, payment fails, or a subscription is inactive.

Users may not use CaseCore to conduct unlawful surveillance, harassment, unauthorized access, illegal data collection, fraud, abuse, or activity that violates privacy, security, or professional requirements.

Users may not reverse engineer, decompile, disassemble, scrape, crawl, copy, frame, resell, sublicense, or create derivative works from CaseCore, its interface, workflows, database structure, documentation, reports, forms, website copy, or other proprietary materials except as expressly allowed by law.

Users may not attempt to bypass authentication, role restrictions, seat limits, billing controls, storage controls, rate limits, tenant isolation, or other security measures. Users may not upload malware, test vulnerabilities without written permission, or interfere with service operation.

Non-public demos, screenshots, workflows, pricing discussions, roadmap details, support conversations, and product feedback are confidential unless CaseCore gives written permission to share them. CaseCore may use feedback, suggestions, or ideas provided by users to improve the service without owing compensation or ownership rights to the person who submitted them.

CaseCore, including its software, source code, designs, user interface, workflows, forms, report structure, documentation, website content, logos, trademarks, and other proprietary materials, is owned by Apex Investigations & Intelligence or its licensors. These Terms do not transfer ownership of CaseCore or any related intellectual property.

Users are responsible for keeping login credentials secure and for promptly notifying CaseCore if they suspect unauthorized access, credential compromise, data exposure, or misuse of the service. CaseCore may suspend accounts or sessions when needed to protect the platform, customers, or investigative data.

CaseCore may include optional AI-assisted features branded as CaseCore AI. These tools may help with case review, summaries, form drafting, missing-information checks, evidence context, report preparation, and other agency-supervised workflow tasks. AI output is draft assistance only and must be reviewed by qualified agency personnel before it is relied on, shared, filed, billed, or sent to a client.

AI-assisted features do not replace professional judgment, legal review, licensing obligations, client authorization, source verification, evidence review, or agency responsibility for reports and decisions. CaseCore AI does not make autonomous accusations, determine legal rights, verify the truth of allegations, or decide whether investigative work is lawful in a jurisdiction.

Eligible subscription plans may include monthly AI credits. Additional AI credits may be purchased through Stripe when available. CaseCore may meter, limit, pause, or change AI usage, models, credit amounts, pricing, retention behavior, or provider configuration to protect customers, control costs, maintain service quality, or comply with operational and legal requirements.

CaseCore may change, improve, suspend, or discontinue features as needed for security, maintenance, compliance, business operations, or product development.

CaseCore is software and does not provide legal advice. Agencies should consult their own counsel regarding compliance, retention, privacy, evidence handling, and client communications.